Terms and Conditions
Nothing in these terms
and conditions shall affect your statutory rights under the law
of Australia.
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E-Mail and Privacy Policy
Like you, we detest
spam. Although we need your e-mail address when you order,
this is solely so that we can contact you to query any errors
and to notify you when the goods are sent. All information
about you is collected solely through the ordering process or
any e-mails that you send us, in accordance with the Data Protection
Act 1998. You will never receive unsolicited mail from us and
we never, under any circumstances, pass on your e-mail
address, credit card or personal details to any third
party. If you have any worries regarding security or privacy,
please contact Phil Boug by e-mail,
or telephone. You will receive a reply within 24 hours.
As it is easy for you
to visit our website at any time of the day or night, we cannot
see any reason why you should be pestered by us - so you never
will be. For that reason, we do not keep a database of customers
e-mail addresses.
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Payment and Security
All goods must be paid
for before despatch. If you pay by credit card, your card
details will be securely encrypted by SSL (Secure Socket Layer)
and PGP before they are transmitted over the internet. Immediately
we have recorded your order, your credit card details are removed
from our secure website and our computers.
We only charge
your credit card account when your order is ready for despatch.
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Shipping Charges
Prices include postage.
There is no extra to pay
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Taxes.
All prices on this
website include GST @ 10%
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Returns Policy - European Law
Distance
Selling Regulations: - "Unwanted goods"
Under
the Distance Selling Regulations, you have the right to a
"cooling off period" during which you may cancel
your order without giving a reason. When you receive the goods,
you have the right to change your mind and return the goods
within 10 (ten) working days of receiving them. Provided
that the package is unopened, you will receive a full
refund of the cost of purchase, including shipping charges.
You will, however, be responsible for paying the cost of returning
the goods, or for paying the cost of our collecting the goods
from you. For your protection, please ensure that a signature
is requested from us on our receiving them. If you exercise
your right to cancel, your money will be returned within 30
days of cancellation.
Sale of Goods Act 1979: - "Faulty
goods"
If you receive goods that are damaged,
faulty, or not what you ordered, please notify us by e-mail within
14 days of receipt. We will then either replace the goods
or authorise you to return them within 14 days of receipt for
a full refund. The cost of returning the goods by surface
mail will be refunded to your credit card or by cheque, immediately
we receive them.
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Non-delivery of goods
If, when you place your order,
we are unable to despatch the goods within 48 hours, we will
notify you by e-mail and give you the opportunity to cancel
your order. As your order is processed manually and not automatically,
no money is collected until the goods are ready for despatch.
When they are despatched, you will be notified again by e-mail.
If goods are not
received by you within 21 days of despatch date, please tell us
immediately or we cannot accept responsibility for lost goods.
We will notify you of the despatch date by e-mail when we send
the goods out.
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Copyright
All material, text,
graphics, source code, web-site design and arrangement of materials
therein are copyright by Dr Downing Music. All rights reserved.
Except where specifically stated on any particular page, no part
of the site may be copied or printed by any means whatsoever
without the prior written permission of Dr Downing Music.
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Sole Distributor for Australia and New Zealand:
Sounds Excellent
P.O. Box 176
Wedderburn VIC 3518
Australia
Proprietor: Phil Boug
(03) 5494-3733
66
Eastleigh Road
Heald
Green,
Stockport,
Cheshire SK8 3EJ
England
Telephone: +44 (0) 161 437 5607
Fax:
+44 (0) 161 437 4772
Customer service: Peter Moore +44 (0) 161 437 5607 (24 hour answering service)
.
All telephone calls are at standard rates.
Site Designed
by Peter J Moore ©1998 - 2007 Dr Downing Music
E Mail: 
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